Red is the primary theme color and gives the site a very classy appearance. Most pick optomap, and we’ve caught lots of serious medical issues that would otherwise have gone undetected. Tried using their chatline... once again, no one was there. Immediately I was confronted with a script-reading associate who proceeded to tell me (not ask me) that I had to have a cloth\paper mask that makes it difficult for me to breath in. Customer of many years, was totally disrespected on phone today. You should find a new eye care provider. I showed up for my appointment ten minutes prior just to find out it was canceled. If you have type 2 diabetes you need to be dilated every year. Finding the perfect pair of lenses to match your style and lifestyle is the other half. It's not what you say it's how you say and to tell a potential customer to get out. It was raining when we went and I forgot my prescription and she gave me her personal number so that I can send her a picture. Spent over $720.00 for glasses and sunglasses. When it comes to finding the perfect eyeglasses or sunglasses, choosing the frame is only half of the equation. Recently got glasses (3/12/20) and shortly there after the protective coating failed epically. I had to call again for service. Took my business elsewhere and got better customer service and an appt the next day for eye exam and new glasses. Frames and lenses As with other vision insurances, you will have copays ranging from $0 – $25 for single vision lenses. Do yourself a favor and get a comprehensive eye examination with a doctor who will take the time to dilate your pupils and do a proper evaluation. But it does NOT REPLACE DILATION. We've been going to the Visionworks in Arlington Hts IL, for many years and receiving excellent care by the staff, especially Alyssa and Dr. Bunchuk. Does my insurance plan cover eye exams? The doctor was amazing very thorough. No. How do i get acopy of my last visit and the bill? The Young lady asked me did I have a appointment I said no she told me to get out. We drove an hour to our appointment today only to find the store closed with a sign saying they would re-open 11 Jan. In that time his warranty ran out while wearing broken glasses. Thanks so much for your fast and friendly service:-), Hi. Their rules keep changing most associates don't know these rules you can not count on what you are told. I spent almost two hours split over a morning and an afternoon and was unable to get to anyone---until late in the day and finally a representative tried to help---but she was unable to reach the local store---because the local store doesn't answer the phone because of the number of complaint calls----so you get nowhere. Only to see someone who was a half-hour late filling out her paperwork--and then being ushered into the exam room, leaving me to wait another 30 minutes (I suppose, I left shortly thereafter). The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I have seen plenty of optomaps COMPLETELY MISS small diabetic changes in the posterior pole (central part of the retina) where traditional retinal cameras and of course dilation pick them up. good manager, clean work site, good staff, organized. You get the feeling they care about their customers, To find more information about reviews and trust on Sitejabber.com please visit. So i'm wondering is the visionworks optomap ultra-wide digital retinal imaging system worth the extra money? In Glasses -Asked by : Jack -3 answers -09/17/2012 Diana Lopez went up and beyond to help us choose glasses for my daughter. Sent an email expressing my concerns. I'd give them a zero rating if allowed. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Does it make me more inclined to go to Visionworks for any service or to buy new eyeglasses in the future? As of August, 2015, Visionworks offers a special promotion that allows customers to get 50 percent off a second pair of glasses when using their insurance benefits. But I've had numerous cases where the Optomaps were pristine but dilation revealed peripheral retinal disease like retinal tears, lattice degeneration, etc. They have specials going on now and probably will again and they are terrific. Schedule Exam. But in my quest to find the best prescription eyeglass – my definition, designer frames and stylish for the cheapest price – I came across some shocking information. Terrible customer service! Its a major chain, so they are going to try and sell me on it. Visionworks ranks 106th among Eyeglasses sites. If you don't get satisfaction from the store manger you are out of luck. He knew his product, he knew his business, he knew his customers. Because they keep selling the OptoMap as better because it can see 200 degrees where dilated can only see 15 degrees.... Also just had sinus surgery....could my "crappy" vision be caused by that as well? I also offer and recommend periodic Optomaps; gives a permanent photo for future comparison, and helps find disease that's otherwise difficult or impossible to detect. So i'm wondering is the visionworks optomap ultra-wide digital retinal imaging system worth the extra money? Then tell me I can't do anything for another 3 months with their availability. The manager of Boynton Beach location, Robert, was phenomenal. I have been having eye issues in the past few months "zoned out" feeling in eyes eye strain behind eye more floaters than normal having focus issues. Yes, if you have an essential eye care need, including lost or broken glasses, you can schedule an appointment at one of our locations here. The manager's excuse, rather than an apology, was to claim that "all appointments" were cancelled due to COVD (even though ours was in September and they were seeing patients) and that it was our fault that we should have called to reconfirm the appointment---even though they sent each family member a reminder text. Many people have discovered the convenience and cost-effectiveness of Walmart Vision Center for their eye and vision care needs. Visionworks is not allowing this offer to be combined with any other type of promotion. Like are you talking to me she repeated get out i just.! A hold of customer service and an appt the next day for eye and..., eyeglasses, and eventually left getting the best Optometrist i have been to in a long time as customer! Say the company has shown it produces and sells products of value other but neither is a for... New patients and then every 2 years after that unilaterally cancelled our three eye for... 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