eBay just issues refunds to buyers. Buyer told me that he was told nothing they can do and filing a claim is pretty much pointless as they rarely get approved. Was not told to file an appeal yet. So I took a leap of faith and bought a guitar based on a few pictures and a couple of emails with the owner. They gave it back to me and said someone would contact me. Opinions expressed here are author’s alone, not those of the bank advertiser, and have not been reviewed, approved or otherwise endorsed by the bank advertiser. All Rights Reserved. I have had numerous successes there as well as with Indiana University when I argued that their procedure for qualifying students as in-state residents was arbitrary and not directly related to domicity. Buyer received the item damaged. It’s possible the Post Office has a central office that handles everything. Just make sure you have as much of the original packing material as possible, so the Post Office can inspect it before filing the report and your claim. You may appeal a Postal Service decision for a denied claim or partial payment within 30 calendar days from the date of the original decision letter. Some companies will destroy what is obviously beyond repair and auction off everything else. It’s possible the Post Office does something similar. I just got denied a second time right now, and I’m trying to make sense of it. People try to scam the PO all the time, literally everyday. Posted by Ryan Guina Last updated on April 10, 2019 | Money Management Advertiser Disclosure: Opinions, reviews, analyses & recommendations are the author’s alone. The form to file a claim manually is PS Form 1000, Domestic or International Claim. That’s ridiculous. Thanks for the info, filed mine online about a week ago and no response yet , hoping for the best. Provide proof of the value of the item. Like your guitar, I would like to have my frame repaired. I filed my claim in april of 2019. It wasn’t a fun issue, but it was straightforward. Glad things have worked well for you. I ordered a Fuel Pump Driver Module on E Bay. USPS may want to verify that the item was packed safely enough. The Post Office worker I spoke with recommended filing online, which worked well for me. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. When a package is lost in transit, you must wait a minimum of 21 days after the mailing date before you make the claim. A couple years ago while living in New York, I built a custom PC. The package was delayed due to service failure. Make sure to keep the evidence of insurance till you receive your claim amount. As of July 2019 it looks like the site may be having problems–again! The guitar was well-packaged when I received it, so it looks like it was up to me to file an insurance claim with the US Postal Service to rectify the issue. Make a copy of that too, just in case. And I was terribly disappointed. Finally, when filling out the claim, be sure to specify where the check should be sent. In my case, I simply copied the eBay purchase receipt and uploaded that when I filed my claim. It’s nice to have an account anyway, as you can use it to place your mail on hold when you go on vacation, purchase postage, file claims, and more. Miễn phí … Now that the package is lost I want to file a USPS claim for the insurance. I’ll be getting some answers soon from in insider. Anita, How long should I wait to file a claim for a missing package? You will need to bring this to a US Post Office to have the Post Office workers inspect the box and shipping material for damage and the ensure the item was adequately packed. how to win a usps insurance claim. It arrived five days later. You have zero proof that what you sent was in that package. Keep in mind, each case is unique, so your mileage may vary. A professional repair estimate is only half the battle, as the USPS will only compensate you up to the value of the item. Filed an appeal on 8/23 and it was denied on the same day. Other valid ways to prove value include an “invoice or bill of sale, a cost statement for replacing Express Mail service documents, a copy of the canceled check, a copy of the money order receipt, a copy of the credit card billing statement, or a final or complete transaction sheet indicating the amount deducted from an Internet account.” The USPS insurance claim system also has a way to enter information for items purchased in online auctions. I have encountered time-out errors and issues with saving claim information; the system also defaulted by removing the dollar amount claimed so that when saved it shows the requested amount $0! I send all information requested. Called on 9/8 to ask if they had the proper form yet. References to third party products, rates, and offers may change without notice. I even have a picture of the item with my name and date tagged. Is the process the same for lost/never delivered packages? Registrati e fai offerte sui lavori gratuitamente. How long has it been "lost?" USPS insurance claims aren’t limited to only the sender; the recipient can also file one, too. Is Early Retirement Possible for Middle Class Income Earners? New comments cannot be posted and votes cannot be cast. From start to finish, the process took about 3 weeks, but I can see situations where it may take more or less time, depending on the situation. I got a package shipped to my home that they damaged and the contents on the inside were bent (it was a pc in a metal case, and it looked like the case had been smashed with a forklift because it was literally bent in half inside the box). I won’t ship valuable items through the USPS. Now you can submit the USPS claim form. where I left the package for inspection didn’t have a clue. In addition, the guitar was shipped inside a hard shell case, and the hard case was wrapped with bubble wrap and placed inside the large shipping box. The repair estimate to fix the cracks and perform a full set up was only $125, which under the circumstances, was much less than my initial fear. Don’t forget to review your USPS insurance claim information. 2nd claim denied on 9/9. Get Form 1000 by calling 1-800-332-0317, option 1. I recently opened a claim for a missing/damage package of over $1500 value with claiming value of $1000 but the result came back with $50 paid out I mean USPS is really good at making me mad, no joke =,= If you have anything to share about your experience, please do. Do I need to take a video of me putting it in the package all the way to the post office?? i sell 100’s of items a year on E-Bay and Postal service never gives a refund. An Idaho man has sued the USPS for denying his insurance claim despite the fact the agency acknowledged it was unable to find the items that had been inside his package. I’d hate to see it go into a trash compactor! Once it has been officially lost, file the insurance claim. Local PO didn’t know they were supposed to keep the item. I just recieved a damaged bike frame I bought online. In other words, they won’t pay you $500 for repairs if the item is only worth $100. I was the recipient of the item, so I didn’t have a copy of the mailing receipt. Personal Capital is a free software program that allows him to track his net worth, balance his investment portfolio, track his income and expenses, and much more. You can have it sent to the sender, the receiver, or to a different address. Good luck with your claim! I sent the package via Global Express Guaranteed International(GXG). I was told that they send the local PO a request for the damage report on 8/15 when I first called after denial but never got the paperwork (EVEN THOUGH THEY HAVE 30 DAYS). As mentioned before accidents happen, and all you can do about it is to prepare your parcel for possible damage. What makes you think this parcel is “lost”? Was told to take back to PO and have them send form. But again zero proof that the item was actually in the box. How to File an Insurance Claim with UPS; How to File an Insurance Claim with UPS . I sent Gold coins to a dealer, and insured it for 5000 dollars, even though I paid 5800, how long should I wait before I file a claim. The cracks most likely happened when the guitar was dropped or slammed into something. Your email address will not be published. How long does an insurance claim take? Wish this wasn’t such a waste of time. The item was insured, however, and there was a tracking number on the package, which was enough for the Post Office to verify the item had insurance on it. You could have said there was diamond ring in there and actually sent a sweater and are trying to claim the insurance, ._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} To assure sellers and their customers USPS insurance was created and in this article, we will explain how it works. After I entered my insurance claim, the USPS sent me a letter instructing me to take the letter with my claim number and the original shipping materials to a US Post Office so they could inspect the shipping materials. Shipment insurance is included with many USPS services. Filed 2nd appeal when I realized the denial on 9/2. Obviously in the future I will be doing Paypal Invoice only. I had to box the item and have FedEx pick it up to have it inspected before I could get my money refunded. In my situation, I stated the guitar was purchased through eBay and gave the listing number, along with a copy of the receipt. It turns out the small cracks on the binding were primarily cosmetic in nature, though the luthier recommended filling and sealing the cracks to prevent further separation or damage. She sold a portable power supply online to a buyer in New York and shipped it using … E-Bay said to change carrier?? /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/ReredditLink.f7b66a91705891e84a09.css.map*/I’m not trying to be rude but from a third party there’s no way of knowing what you really sent. M, I only reported on the situation as I experienced it. The Post Office may also send you correspondence for your specific claim. That was when I noticed some cracks where the binding attaches to the top and bottom of the guitar and an inch long crack above the input jack on the base of the guitar. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. I just don’t understand the rationale of insurance if they’re not going to cover when they’re clearly at fault with damages that were above and beyond expectation. KUTV Nicole Robinson runs a photography studio in Heber. Cerca lavori di How to win a usps insurance claim o assumi sulla piattaforma di lavoro freelance più grande al mondo con oltre 18 mln di lavori. a USPS insurance claim being denied. They deny all so what do you do? Did the post office require you to leave the guitar there while they determined if they were going to honor the claim? It was adequately packaged. Ryan, I am trying to find out what the P.O. If someone could please indicate what the issue could be to get me through this stereotypical bureaucratic claim prevention tactic, I would greatly appreciate it. This is a different one from the one that was denied earlier. Insurance claims are handled at the local level then forwarded to accounting in Minnesota. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. I did have a different claim for an item sent through FedEx and the seller had to file the claim. So USPS lost my package, I tried claiming my insurance but it was denied presumably because my buyer paid through paypal goods and services, so the “invoice” does not list the item. It's free to sign up and bid on jobs. Ryan Guina is the founder and editor of Cash Money Life. This subreddit is not affiliated with or endorsed by the United States Postal Service. In addition to the cracks, the action was knocked out of alignment, making the guitar more difficult to play. All matters are approached with a great deal of scrutiny, there’s even a branch of the Postal Inspectors specifically devoted to fraud. Tracking numbers are 22 numbers long. My guitar is a Taylor 414ce, so I took it to an authorized Taylor repair shop to get a professional estimate on the repairs. I know because I am in that situation now. Now I have to somehow ask THEM to take the damaged items to the USPS to prove they are damaged? (adsbygoogle = window.adsbygoogle || []).push({}); FREE Weekly Updates! Filing a claim is pretty easy, especially if you do it online, which is the preferred method according to the Post Office worker I spoke with. For more information, please see our Advertising Policy. S010 Indemnity Claims 2.9 Proof of Loss. Filing a paper form means you need to have print outs of images and files and there is a longer lag time between submitting documentation, and the Post Office processing it. The post office admits it filed the claim too late. © Cash Money Life 2007-2021. It's usually more straightforward if the seller does it, though, and you can get your money faster. By Marsha Collier . Account with the US Postal Service indicators for missing or incorrect info pictures., Pat, I simply copied the eBay purchase receipt and uploaded that when I go to www.usps.com⁄help⁄claims.htm information. 500 for repairs if the seller had to file a claim with UPS a. Safely to the value of the module ( approx size of the module ( approx size of the (! 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