There are three main timelines that you should be aware of: If you refer a case to eBay, Customer Support will review all the information and get back to you within 48 hours. The item is missing major parts or features, and this was not disclosed in the listing. I received the correct item, but I changed my mind and don't want it any more – what should I do? How long do I have to wait before I can open a case for not receiving a item on ebay? i have had many buyers start a case but after a message it is resolved. Your buyer has two to four days to send payment. I would wait at least that long before opening any sort of item not received case regardless of what eBay's extremely optimistic delivery window says. Thus, I would have expected it to arrive the Tuesday (30th) or Wednesday (31st) just passed. If you haven't received an item or returned an item that wasn't as described, you will be refunded the purchase price and original postage. That is the seller's problem, not yours. Suppliers and Shopping Forum If you've opened a case and don't hear from the seller or reach a resolution with them after 8 days, you can refer the case to eBay so Customer Support can review the case. This lets us know you're having a problem and starts the formal process of resolving the issue – we call this opening a case. You're covered by the eBay Money Back Guarantee for just about every purchase on eBay.co.uk when you pay with PayPal. I believe the time frame for that service is 2-3 days. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … You can open a case 48 hours after the completed sell (finished auction or agreed upon best offer). To use the eBay Resolution Centre you need to have a PayPal account. How much longer should I wait before opening a case in eBay's resolution center? The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. ---------------------------------------------------------------------------------------------------, --------------------------------------------------------------------------------------------------------------------, -------------------------------------------------------------------------------------------. Then you … This includes for example, If the item was accurately described but you no longer want it, this is not covered by the eBay Money Back Guarantee. Royal Mail do not consider an item to be lost for 15 working days. Discussion in 'General Chatter' started by NDH, Jul 23, 2012. See also: 4,105 Views Message 3 of 8 Copyright © 1995-2020 eBay Inc. All Rights Reserved. I bought a item on ebay that was sent 1st class and I have been waiting in every day for it and it still hasn't arrived yet. The Order Details state P&P is Royal Mail 1st Class Signed For. How long should I wait with no contact from the seller before considering opening a dispute? triber. You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. You can open as soon as two days after the listing ends, or immediately if the buyer is no longer registered on eBay. i sell on ebay however i do work and do many hours. Opening a case when you've already received a refund, claiming you didn't receive an item which you did or opening a case as retaliation against a seller, or making false claims is considered abuse of the eBay Money Back Guarantee. I have maintained communications with seller prior to dispatch - for example I accurately stated when I would make payment. I would be inclined to open a dispute immediately. Try checking out on another device. If you've received an item that wasn't as described, we'll usually help you return it to the seller and then refund you. If you received an item that's wrong, damaged or otherwise not as described, you should contact the seller so he or she can quickly help you with the issue. So, assuming I continue to receive no communication from the seller & the parcel does not arrive, when would be a reasonable date to open a case for not receiving the item? Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. As with every programme like this, there are some rules: You can find all details on the eBay Money Back Guarantee policy page. Learn more about asking eBay for help. Ebay allow you to open an item not received dispute 1 day after the estimated delivery date. What determines if an item is "not as described"? If the buyer doesn't pay, you need to manually close the case in the Resolution Centre. Find your case at the bottom of the page. You have answered a question which is nearly a year old. In this case, you should contact the seller via My eBay selecting item not as described, so we can track the resolution and help if needed. To do so, go back to your Purchase history in My eBay and click Contact Seller next to the item you ordered. If your seller is having any issues with triggering your refund, they can contact the eBay or PayPal teams for support. Learn more about the refund process. When you contact your seller in this way, we open a case so we can track your seller's response and help when needed. The case remains open, and I am wondering how long it will stay that way. What happens if I ask eBay to review my case? I would've opened one long before that, No. How long should I wait before opening a case on ebay or paypal? Find out how the team has helped people like you, We're on hand to help Monday–Friday 8am–10pm and Saturday–Sunday 9am–6pm. 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