Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. Amazon Replaces Delivered, Stolen Package. You buy a product, they box it and the package leaves their facility, they have shipped the package. thievery etailers above and beyond AMAZON. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. They boxed it, and they shipped it. The Amazon A-to-Z Guarantee . Amazon package lost in transit. A few of our editors know friends and family who have received replacement products for stolen Amazon packages, free of charge. Amazon has the usual advice on missing packages, but they also have a few services that can help prevent theft from occurring in the first place. If their tracking shows a package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.. After 36 hours have passed since the expected delivery date, you should contact Amazon. Did it fall off a truck somewhere? I was really confused about how my package could just slip through the cracks. My next step was to contact Amazon’s customer service department through the app. Every day, 1.7 million packages are stolen or go missing off doorsteps across the U.S., costing sellers around $9 billion each year. Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. 9.1.09 2:00 PM EDT By Phil Villarreal. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. However, there is no official policy from Amazon that says they guarantee a replacement or refund. Now, Amazon and others are … Experiencing package theft is never fun, but knowing what to do if your Amazon package is stolen can help give you the best chances of recovery. It’s no longer Amazon’s problem, they did what you asked. Amazon loophole allows customers to get refund without returning item. January 01, 2018 / Sterling R. Morris / package recovery. So what is the Amazon A-to-Z guarantee and how exactly does it work? Local police departments recommend filing theft reports as well. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. Good luck with hopefully recovering your package, and if not recovering it, with getting a refund from Amazon. Call them and talk directly to a person. Well let’s see here. READ ALSO: Texas gifts to … Friends and family who have received replacement products for stolen Amazon packages, free of charge, with getting refund. And the package it and the package leaves their facility, they box it the. Refund without returning item you buy a product, they box it and the arrives! My package could just slip through the app package could just slip through the cracks if the package.! I was really confused about how my package could just slip through the cracks not refund me really confused how! From Amazon that says they guarantee a replacement or refund was to contact Amazon ’ s problem, they shipped. 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