13 min article; Return postage for buyers. No problem I admit I made a slight mistake on the listing. He immediately opened a case on PayPal stating "this item seems fake". More info on necklace - marked 14kt gold with jeweler mark and also stamped ITALY. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). Today he received the mobile and said he didn't like it so want his money back. Received notice from paypal that my money had been refunded. There are always plenty more items you can sell to make up the difference. I had a full refund a few days later. Aron Hsiao wrote about eBay for The Balance Small Business. Today I received a message from ebay to say one of my buyers wants a refund as not happy with item. How they respond depends on the reason for your return. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Ebay buyer won it for just $260 free priority shipping. Select your reason for the return. I lost one before when a buyer wanted a refund, but wouldnât send the item back. Item is a used phone with damaged screen. What happens after you've started a return. An item may not be just what the buyer wanted, or it might be the wrong size. Find out what the exact problem is and how you can help. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. Since he did pay but wants his money back for some reason, I believe you basically have the control. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. It arrived and then had a message on ebay from the buyer asking for a refund as she didn't want it anymore??? I had specified no returns for any reason etc. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! Can a buyer charge a refund for no reason at all? In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. eBay told him to return the part to me. If you have good items, people will buy them whether you have a negative FB on your record or not. The seller has 3 business days to get back to you. If a buyer wants to shop online for clothing, they need to keep in mind that sometimes, a garment won't meet their needs or expectations (this is no one's fault, unless the seller deliberately omitted important information, or the buyer deliberately neglected to … 1. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. eBay Issues Refund in Case of Buyer's Remorse: by: spirit-of-shiloh : Tue Jun 19 01:07:42 2012: I suggest you accept returns,that way a buyer will see you are flexable. Buyer wants a refund because they paid to much. Did they open a return request yet? If the buyer seems willing to cooperate, then you can work out a agreement. The price was very good (it was discounted- similar items were more expensive than the pre-discount price) and hte seller had 99% feedback. Really though, I think that the buyer is just using this as an excuse because the parka doesn't fit him well enough. Received notice from paypal that my money had been refunded. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Sellers cannot help buyers unless they know why the buyer is unhappy. I bid and won the auction on Dec 9th which was paid that same day. Are you an eBay representative? If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Buyer wants to return shirt for reason "Doesn't Fit" question. Should I give her the partial refund or refund the whole amount. If you canât resolve the buyerâs issue, or disagree with their reasons for opening a return, you can ask eBay to help. Hello Everyone! You might be right that ebay will side with them though. You might have a chance of winning because they misread the listing and it's not item not as described. Amazon allows up to 30 days for a refund for any or no reason at all. I just think it is kind of one sided that if the buyer wants to return something, regardless of reason, they force sellers to refund money. I have spent around 1000/- rupees toward sending the goods. Select Send. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Setting Up a Buyer-Friendly Return Policy . my issue is with paypal. Nothing wrong with the product, shipped on time, just because. Received email on Dec 10 that item was shipped. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasnât arrived yet and if it doesnât arrive by Jan 8th then eBay will step in and give a refund. Unlike a traditional store, however, there is no “customer service counter” or “refunds and exchanges” counter on eBay. Buyers wants a refund, I have a no return policy. Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. I declined. Just sold a package, shipped, and the buyer decides he wants a refund just because. I did not think there would be a problem. Some factors to consider are the following: Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Some sellers use a restocking fee to account for the inconvenience of a return. The action required may be possible, or you may need to negotiate further. 560521767520 426165c8-c95b-4ff5-8e94-730fa68d6b54:176cd58d886 19997. Is an eBay Restocking Fee Good or Bad for Business? You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. somehow i got soemthing that I specifically did not want. The seller did not, so no problem, eBay customer service refunded me in full â including the shipping I had paid! That is written in the title and the item specifics under "Brand: Crescent Down Works" The model name is "Montagne Parka", which was indicated in the description. Our goal is 100% customer satisfaction. I had never had to refund an item like this before, so I was just following prompts from Ebay/Paypal. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. He said that it is not in the condition advertised on the auction. I sold a dress on eBay. Most buyers will think you are rigid and will just file.As you can see no returns did not help you. Please let us know what we can do to make this right. The buyer asked many question and i replied everything without concealing anything from him. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. An item may not be just what the buyer wanted, or it might be the wrong size. Hello there! The camera was in perfect condition but he is not happy and wants a refund. I have also gone to the supermarket looking for canned chicken and come how only to find I bought 'chicken of the sea" (tuna product)....so it happens. "I had ordered thinking this was a down parka, as both of those words are in the title. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. The first action to take when you receive a return request is to determine what issue the buyer is facing. Find the item in your Purchase history - opens in new window or tab and select Return this item. The buyer asked many question and i replied everything without concealing anything from him. She found a listerine strip inside and said it's obviously used. Solved: Hi. Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the itemâs cost; Provide different return addresses for different items ; Handling some returns automatically not only saves you time, itâs also great customer service: the buyer gets their return request sorted right away. Help for sellers and buyers! Skip to main content. How can we help? That's the safest course of action. If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. Further, I have to pay ebay their charges. You were literally correct, however I can see the buyer's point too. I bid and won the auction on Dec 9th which was paid that same day. I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. Select your reason for the return. eBay's money-back guarantee may mean that a return is unavoidable. OK. First of all, I make positively accurate descriptions. Okay, so I donât mess this up and I do everything to perfection so I donât get an AZ ding, how do I handle a situation where a buyer wants a ârefundâ but hasnât done a return request. Nothing wrong with the product, shipped on time, just because. Unfortunately it is the rules we are bound to and it's not the buyers fault the item was not received (probably), but either way it can't be proved, so a full refund will have to be given - if you don't refund the buyer, eBay will and then reclaim the paymet back from you . Buyers can always come up with some bogus excuse to return something with a "no return" policy, and ebay will go along with it. on â11-02-2017 07:05 PM. INADs are costly and should be avoided. Once you've started a return, you can check on the status of your request at any time. Sounds like its the buyers fault for not taking the time to read the description. I can understand how there may have been some confusion because of the company's name however I did clearly describe it. I’m not the only one who hates eBay, so many people have eBay problems. I don't want to have to complicate matters just before christmas. My buyer stated there are 2 scuff marks on the while wallet I sold that is NWT. We are happy to work with you to resolve this issue. As a good will gesture I agreed to refund the item. Find out what the buyer 's point too I make positively accurate descriptions lost one before when buyer! Did clearly describe it basically have the control return this item cheaper ''. 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