Retrieved from: Hughes, R. (2020, March 25). Our opening and closing checklists are complete and ready to use immediately. For example, Reception in the foyer from 6:00 P.M. to 6:30 P.M. Before leaving the building, take the time to leave a note, on the main door, in your local languages depending on your location, which informs the clientele of the duration of the temporary closure. Contact all suppliers and modify or terminate your order to suit your current operating needs. Communication is key with any retail, F&B or other leased outlets before and during the closure. Notify insurance companies of your temporary closure and update them on the new number of employees your company has. Restaurant Opening & Closing Checklist OPENING PROCEDURES KFS recommends paying special attention to opening inventory, making sure that all products (especially high volume items) are prepared and available. Disneyland Resort Donating Excess Food During Temporary Closure. Johnson, K. (2020, March 13). When making new contracts, reflect on how to communicate regarding the virus, considering that it is no longer seen as an unexpected event. While you’re at it, dust off this document, update it, make security a priority, an investment, and allow time and resources to a business continuity plan (hello “quarantine” procedure). As you know, a hotel is a very special place: 24 hours a day, 365 days a year, people gather there for a tourist experience. That’s the reason he became a specialist in security management and sustainable development: two of the main challenges of today’s hotel managers. Let’s not forget that we are not only in the hotel business: we are, first and foremost, in the field of great customer experiences and memories. Restaurant kitchen opening checklists and kitchen closing checklists are the crux of back-of-house organization. This checklist draws attention to areas throughout hotels and resorts of potential risk. These narratives afford the reader a glimpse into the day-to-day reality of the men and women who operate in the wings, behind the scenes at hotels. (2020, February 18). CEO - Senior Hotel Asset Manager at Global Asset Solutions, Got a story to share? It is a question of reputation and, even, survival. Make sure to verify whether the hotel must be occupied at all times for insurance coverage. This tool can also be helpful to record updates in terms of action execution. For all catering services offered (restaurants, cafes, cafeterias, room service), it is … 1.1 1.2 2.1a 2.1b 2.2 Process & Technology Complete month-end close adjustments: Process & Technology Review & advise client: Process & Technology Process Hotel due diligence is the thorough and wide-ranging investigation into a hotel property when considering for acquisition. Official NSW Government response to COVID-19: symptoms and testing, what you can and can't do under the rules, information for businesses plus the latest news and updates. Whether you’re a one-man show or managing a bar staff of 50, these are the top 25 opening and closing procedures you need to know. Hotel Kitchen Checklist This hotel kitchen checklist is used by a UK-based hotel group to comprehensively report their hotel kitchens’ quality assurance. Digital checklists for hotel closures, maintenance, cleaning and more are being released on various apps, such as ALICE and the Whispr app offered for Beekeeper clients [v], [vi]. Retrieved from: https://www.hfw.com/COVID-19-Business-Interruption-and-Event-Cancellation-Mar-20, [iii] Hughes, R. (2020, March 25). It is a good idea to provide them with a list of these measures by email, which they will keep on file. 1. A hotel checklist can be your basis for assessment. (2020). Of course, ensure you check your government’s relevant hospitality food surplus redistribution guidelines when considering this option. COVID-19 VAT Measures Introduced by EU Tax Authorities. (2020, March 24). It is best to be as flexible as possible with booking deposits and returning them as per the booker’s request, while still encouraging guests to change the booking to an indefinite date in order to keep some cash flow. Customize and expand upon our restaurant open and close checklists to make them fit your specific needs. We will be exploring this topic further in an article next week. It is an essential step for would-be hotel buyers as it analyses all aspects of a hotel’s business. Before leaving the premises for the duration, make sure that all the exterior doors are locked and that it is impossible for potential criminals to enter. Make an announcement to employees. Monitor regulations on a daily basis, keep note of the decree on accommodation providers and their effective dates. Inform them well in advance of the re-opening. Stay tuned and offer your services to the community if need be. Once these documents are ready, it is important you update your investors and lenders on what your capital needs could be. BANQUET CHECKLIST. To load a message on the website, log into Admin.Booking.com and under the Property tab > Your Profile > About Your Property COVID-19 VAT Measures Introduced by EU Tax Authorities. It is crucial to check the fine print of your Business Continuity Insurance and consider decreasing your monthly payments during the closure as there are no guests in-house. Many banks are practicing goodwill; see whether you can benefit from delaying your loan repayments, debt moratoria, overdrafts and other lines of credit. Contact all suppliers and modify or terminate your order to suit your current operating needs. We suggest, for instance, that you let them pay 50% of the rent and that the rest can be paid monthly until the end of the year. Insurance coverage varies amongst operators and it is good to speak with other owners. Review the possibility of buyback programs to reduce your current inventory. A hotel due diligence and closing checklist for use in connection with the purchase of a hotel. Second, if you have an IP camera system, nothing prevents you from focusing by remote on monitoring building entrances and exits. If you cannot get to the facility, bring the facility to you. Evaluate available insurance claims which may continue to evolve based on government intervention. Ask them to pass from time to time – especially at night – through the parking lot to make sure that no suspicious activity is taking place there. Hotel pre-opening process with attention to each and every detail will likely lead to a smooth opening and this will also help to ensure a successful future hotel operation. Some hotels and restaurants, most notably Walt Disney World, have received publicity and praise for donating their excess food inventory to local food banks [i]. A housekeeping room inspection checklist is a great way to guarantee everything is in order and working properly. Recent work in Greece has reminded us that in some situations, it is received wisdom that hotels should close for a number of months "when demand is low". Retrieved from: Alice Platform. More importantly, the right housekeeping checklist can reduce the amount of supervision and instruction your staff needs, saving you much-needed time. close checklists are meant to help you document your weekly reconciliation and month-end close workflows. If the result is negative, you will be able to leave hotel quarantine at the end of 14 full days providing you do not have symptoms of COVID 19 and have been approved to do so by an authorised person. In many European countries, such as the Czech Republic and Spain, all hotels have been ordered to close by their governments. Temporary Hotel Closure Checklist. Jean-Thomas Henderson is a teacher in hospitality management at the Institut de tourisme et d’hotellerie du Quebec in Montreal. (2020, February 18). For example, if you are the restaurant manager, then state the restaurant's name, the complete address, and the restaurant's contact information. If all done, sign them off. Turn Off all the electronic equipments i.e. Mastering Your Restaurant Closing Checklist There are so many moving parts when it comes to closing down a restaurant for the day — without a list, it’s really tough to juggle it all. Due diligence, operational transition, and closing involves a lot … You should forecast your yearly P&L and cash flow statements using several scenarios with varying re-opening dates. Ensure you check and comply with your local governments’ unemployment policies and see whether there are any schemes available to support those laid off. Retrieved from: European Centre for Disease Prevention and Control. Accounting teams looking for ways to streamline and simplify their month end close process typically look at standardizing their reconciliations and documentation templates, and their month end close checklist.. Don’t worry, we've got you. Are you looking for hotel restaurant documents? Finally, remember to keep at least a fridge and a freezer (ideally), and a few lights outside to guarantee a semblance of physical presence on site. The work is just beginning. A temporary closure should not create other problems. Interim guidance for environmental cleaning in non-healthcare facilities exposed to SARS-CoV-2. This shows that you are proactive, aware of contract clauses and debt covenants, and that measures are being taken accordingly. Perform daily inspections and keep hotel staff on track with the list of duties for each room and area of the establishment. Wipe down and sanitize menus. Financial/Administrative. While … Identify any essential tasks that cannot be performed remotely and search for ways with the affected staff to find solutions. One of the most fundamental actions within the framework of a business continuity plan is the technological aspect which allows to remain operational despite the distance. Examples of actions to take are as follows [vii]: hbspt.cta._relativeUrls=true;hbspt.cta.load(216693, 'c6373fbb-4458-422c-9103-62c8735a8b1d', {}); [i] Johnson, K. (2020, March 13). These forms, templates and checklists are ready to use, easy to customize and adoptable. Download a free template here. Call and confirm reservations starting the week prior to the event. If yes, you will have to schedule a few employees or security personnel to constantly be on the property. Panic can happen so easily. Learn what makes closing such a critical component of your restaurant’s organization, and find that closing tasks become easier to manage with the Restaurant Closing Checklist. It is best to delay all payments to the hotel’s re-opening when the cash inflows are in effect once more. Temporary Hotel Closure Checklist. Lock and close the entire store cabinet, fridge etc. Download Preview Copy: Click HERE Price: 20 USD (60% Discount) If you are still confused then see what you will get in this package: […] Very nice words which, let’s face it, will unfortunately be of circumstance when you read this text. Instantly Download Manager's Closing Checklist Template, Sample & Example in Microsoft Word (DOC), Google Docs, Apple Pages Format. Retrieved from: Wyndham Hotels & Resorts. When in hotel quarantine you will routinely be tested for COVID-19 on day 2 and day 10 of the quarantine period, or at any time you first experience symptoms of COVID 19. The link with the next point is therefore natural. Lord Howe Island hotels and accommodation. When cleaning all areas of your hotel, refer to your government’s guidance for disinfection and cleaning in non-healthcare public facilities against COVID-19 [iv]. ☐ Hotel and Transient Use of Property (2-unit properties only) June 30, 2020 Page 2 of 2 Form 12 Closing Package Checklist Easy Close DPA, if applicable Different hotel checklists can be put together to identify trends and other relevant information. During the COVID-19 crisis, many hotels will unfortunately have to stop their operations and close temporarily. COVID-19 Recovery Checklist Software. Confirm the party size. While companies like Marriott and IHG have already reopened over half of the hotels they previously closed in Greater China, we expect a larger amount of hotel closures in the US over the next few weeks. Use these as a framework to get started! Retrieved from: Sandmeyer, A. Retrieved from: https://www.ecdc.europa.eu/sites/default/files/documents/coronavirus-SARS-CoV-2-guidance-environmental-cleaning-non-healthcare-facilities.pdf, [v] Sandmeyer, A. Managers should request on-site observation reports on a daily basis. Also, document all the actions you will have taken in the context of this troubled passage. Finally, collect the keys your team has in its possession (especially master keys), put away the knives and make sure that the perimeter is closed. 6. Let’s say that this COVID-19 thunderstorm was more than difficult to imagine. Do a final check of the hotel with them to ensure staff member closing procedure has been fully followed including checking the pokie room has been left with all pokie doors open and all bna’s open. COVID-19 Recovery Checklist Software. Make an announcement to the media and the government. Before leaving, consider sharing the food with the employees (who will need help with layoffs) and / or encouraging the various organizations working in this sector by making donations. Retrieved from: Wakerley, S., Neighbour, T. (2020, March). Address any payment issues that your current tenants might have and be forthcoming. Check your current liquidity to ensure it can satisfy any immediate needs, such as taxes and payroll. This is a generic checklist provided for your information only. Disneyland Resort Donating Excess Food During Temporary Closure. Many European countries, including the UK, have either postponed the deadline or will waive penalties for late VAT returns [iii]. Below is a list of tips and suggestions that may be helpful with the opening procedures of your restaurant. It is recommended to continue cleaning the hotel a minimum of once a week during walkthroughs while it is closed. In the Art of War, Sun Tzu wrote: “When the thunderclap breaks out, it is too late to cover your ears”. If possible, consider emptying the pool as well as the thermal baths and spas for the duration of the closure to avoid the spread of bacteria and algae in your facilities. Each employee will have their role to play in ensuring a quick return to normal activities. Remember that your employees, your workforce, are your main asset! Easily Editable & … Retrieved from: https://www.hospitalitynet.org/news/4097737.html, [vi] Alice Platform. Finally, ask for the cooperation of the police. (2020, March 24). End your regular deliveries by notifying your stakeholders. The Daily Closing Checklist: ... A good closing is a lot more about setting the restaurant up for a successful tomorrow than it is about putting food away and locking up the facility for the night. Thus, a human presence on site proves to be a preventive action. Jean-Thomas is also a certified auditor for the Global Lighthouse Certification program and the exclusive ambassador of Sky Touch Global Hotel Security in North America. Interim guidance for environmental cleaning in non-healthcare facilities exposed to SARS-CoV-2. The most relevant policies include Business Interruption, Contingent Business Interruption and Civil Authority coverage [ii]. To help develop their safety plan, hotels and accommodation facilities on Lord Howe Island may need to refer to COVID-19 self-isolation and testing location alerts issued by: NSW Government Start your closing inventory and re check all the stocks for requisition for the next day. Closing a Business Checklist. https://disneyparks.disney.go.com/blog/2020/03/disneyland-resort-donating-excess-food-during-temporary-closure/, https://www.hfw.com/COVID-19-Business-Interruption-and-Event-Cancellation-Mar-20, https://www.accordancevat.com/eu/covid-19-vat-measures/, https://www.ecdc.europa.eu/sites/default/files/documents/coronavirus-SARS-CoV-2-guidance-environmental-cleaning-non-healthcare-facilities.pdf, https://www.hospitalitynet.org/news/4097737.html, Technology at the service of the customer, The Young Hoteliers Summit explores the growing trend of travel bubbles, Must read blogs about COVID-19 and the hospitality industry, Clean, disinfect and remove all display items or furniture, Set all exterior and lobby lighting on timers, Remove all food from the fridge so it can be cleaned and turned off, Sanitize and completely cover all kitchenware, glassware, cutlery and dinnerware, Place all meeting room furniture into storage, Unplug guest laundry machines and turn off water access, Unplug all guestroom lighting and equipment, Remove, disinfect and store all guest bathroom amenities, Lock all guestrooms and secure all access, Shut down pool equipment and cover, but keep safety equipment in place, Display hotel closure signs throughout the property, Most hotels are delaying their regular renovations to mitigate financial impacts 1&2, but you may look into small upkeep tasks such as repainting. Here's a list of common month end closing items, but we are also happy to provide you with our own best practice month end close checklist template. Hotel front office opening and closing checklists are used in hotel and bed and breakfast operations to ensure the smooth running of the front office/reception. Pre Opening Checklist sample format for Hotels / Resorts. You don’t want to lose any good tenants and it is important to show goodwill, especially when expecting goodwill from your own investors or lenders. Retrieved from: https://www.accordancevat.com/eu/covid-19-vat-measures/, [iv] European Centre for Disease Prevention and Control. Use the opening and closing checklists to give your staff specific instructions on what needs to be done during opening and closing so that your operation is run in a consistent and efficient manner. To avoid this, please read credible sources, do not expose yourself to over-information which leads – sometimes – to a decrease in productivity. The following guidance is provided to support such facilities and minimize the risk to staff. Top 15 Bar Opening Procedures. Beekeeper, Whispr Offering Hotels a FREE ‘Cleaning Task Lists’ App to Fight Covid-19. We’ve put together a brief checklist for every hotelier faced with the difficult decision of a hotel closure. During a closing shift, the front-of-house and bar teams are responsible for making sure that the restaurant is cleaned, well-stocked, organized and safe. [Blog post]. Available in A4 & US Letter Sizes. Double check all the areas. We also suggest you consider alternative working arrangements for your employees; while corporate and admin personnel can work from home, there are still ways you can re-deploy and improve your on-property operational staff. For used oils, contact your supplier so that pickup can be done before closing. For his part, Heraclitus, in a moment of great lucidity, affirmed that “only change is permanent”. In parallel, the management of residual materials must be done according to the rules of the art. For example, it is very likely that emergency services will need beds, rooms and private places to make up for the lack of hospital units in the near future and that the spring floods will bring complications for municipalities. The maxim “All we have to fear is staying” also applies to the preventive approach that hospitality leaders must implement very quickly to ensure due diligence. [vii] Wyndham Hotels & Resorts. Write a Header. Beekeeper, Whispr Offering Hotels a FREE ‘Cleaning Task Lists’ App to Fight Covid-19. Also, it may be good to create a Messenger or a WhatsApp including the different managers of the crisis cell in order to improve communication. (n.d). reserved. Do not leave recycling bags, garbage cans or compost inside. This will prevent the presence of pests. Your Head of Purchasing should engage in honest, ongoing conversations with suppliers and ensure their on-boarding for the re-opening. Here are some of the most important items for your restaurant closing checklist: Flip sign on door from “Open” to “Closed.” If your front door is glass, wipe it down to remove fingerprints. Quickly Customize. Patrick Rochon, specialist in risk management and emergency measures at PREVENTIA, suggests “leaving the sprinklers, the fire alarm service, the video surveillance systems, the intrusion alarm and the natural gas pilots, the power supply and the generator. Opening your bar at the beginning of the day can be a drag. 2. Review your current HR needs and any necessary terminations. Therefore, go around and test all the doors, from the delivery platform to the employee accesses to the entrances intended for customers. The pre-opening checklist should be prepared in such a way to monitor all interdependent activities including the monitoring of the progress of the pre-opening. This can be out of necessity if your forecasts suggest the losses experienced at these low occupancy levels are not sustainable. © 2020 Ecole hôtelière de lausanne, Switzerland, all rights [Blog post]. Review if all procedures have been performed properly with the aid of a hotel checklist. Limit food losses. Leave contact information with former business contacts, colleagues, and employees. There is a COVID-19 Safety Plan specifically for hotels and accommodation facilities on Lord Howe Island. Closing is the best time to circle back and solve any problems discovered or caused during the day, as the restaurant is winding down and the kitchen does not have to stay as ruthlessly efficient. Your information only will unfortunately be of circumstance when you read this text your brokers they. 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Into a hotel clauses and debt covenants, and sign up if applicable lot … 1 March 25 ) for!